Accredited online course
Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met.
Course description
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Course Module Module Name Pass % Number Required
Why online learning works
Online training is flexible, efficient and cost-effective so candidates can work through the modules at their own pace, in their own time.
Course content
- 1About the Course
- 2What is Customer Service
- 3The Goals of Great Customer Service
- 4Discovering and Understanding Customer Needs
- 5Delivering Maximum Levels of Customer Service
- 6Making Customers Feel Great From the Start
- 7Communication Skills
- 8Non-verbal Communication and Body Language
- 9Dealing with Customer Complaints
Approved by
CPD Certification Service
System requirements
- Browserup to date web browser
- Videoup to date video drivers
- Memory1Gb or more RAM
- Download speedbroadband, 3Mb or more