Front Line Manager Skills

Course description

The course starts by delving into the various roles that a front line manager is accountable for. You will explore how effective managers balance these responsibilities to create a productive work environment. Furthermore, this course goes in depth about the potential challenges that may arise when transitioning into a management position. Providing insight into overcoming common obstacles and adapting to new responsibilities with confidence. You will explore the importance of planning and organization in management and will cover techniques to effectively manage time and resources, ensuring that projects are completed efficiently and goals are met successfully. Moreover, you will learn about the skills involved in questioning, listening and leadership. These skills are crucial for effective communication and team management, allowing managers to lead their teams with clarity and empathy. And finally, strategies for effective problem-solving and conflict resolution are explained. This course will provide tools to address and resolve conflicts in a constructive way.

Who it is for

This course is designed for employees who are developing into a management or supervisory position. Learning Objectives: By the end of this course, you will: • Understand how the role of FLM fits into the organisation, • Know what to consider in order to manage the transition from team member to team leader or manager, • Know the importance of leading, communicating with and motivating your team, • Know the characteristics of a good manager and the key skills required, • Have considered your own ongoing support and development requirements to keep you on track

Course content

1. 1Manager Roles and Accountabilities
2. 2Managing and the Step up into management
3. 3Planning and Organisation
4. 4Questioning, Listening and Leadership
5. 5Problem Solving and Conflict Resolution